FAQs - Frequently Asked Questions

Welcome to our Frequently Asked Questions section. Here, we've compiled answers to some of the most common queries about PaperSign eSignature. If you have a question that hasn't been addressed in this section, please don't hesitate to contact our responsive support team.

We're here to assist you with any additional information or guidance you may need to make the most out of your PaperSign eSignature experience. Your convenience and satisfaction are our top priorities, and we're committed to providing you with the best support possible.

Yes, electronic signatures are legally binding in many countries, including the United States, European Union, and various other jurisdictions. They are recognized as a valid form of consent and agreement.

An electronic signature is a digital representation of a person's signature used to sign documents electronically. It holds the same legal validity as a handwritten signature in many jurisdictions.

We are a government registered company (Registrar Of Companies (ROC)). You can find the Company Incorporation Number (CIN) on the bottom of the home page. You can use this number to find our company details in the Ministry of corporate affairs (MCA) website. https://www.mca.gov.in.We are ISO 27001 certified.

An envelope is much like a physical envelope that you use for enclosing physical documents to send to the recipients for signature. You will buy envelopes in our eSignature app by clicking the "buy envelopes" to be able to send documents for signing to the recipients.

If you don't have envelopes in your account or the validity period, you won't be able to send documents for signature.

You don't need to have envelopes for signing the received documents. You need them only to be able to send documents for signature

Except bulk uploading to recipients, we don’t deduct any envelopes. But to be able to use premium features you must be an active premium subscriber. Active premium subscriber is one who has at least one premium envelope in his/her account. When you use bulk uploading, the premium envelopes will be deducted.

Suppose if you have regular and premium envelopes, we first deduct envelopes from regular when you send documents. One envelope for one document for one receiver.

If you send one document for 2 recipients (through “non-bulk upload”) then 2 envelopes will be deducted. If you send through bulk upload, then premium envelopes will be deducted for each recipient. If there are no regular envelopes but you have only premium envelopes, then even if you use regular features premium envelopes will be deducted.

If you have regular and premium, then first regular will be deducted when you are using regular features then once they are exhausted premium will be deducted even if you are using regular.

No! You don't lose. You will not be able to use the app until you extend validity. Once you buy more envelopes and get validity, you would be able to use your earlier unused envelopes too. Basically, your envelopes carry forward.

Aadhaar number is a 12 digit identity number for Indian residents. Aadhaar verfication feature is applicable only to Indian users. If a sender of a document requests for Aadhaar verfication of the recipient, Recipients have to pass verification through Aadhaar authentication process before they can open the received document for signing. You need to have Aadhaar credits in your account to use this feature. Either Sender or Receiver can pay. There is a feature in the app to choose sender or receiver to pay for Aadhaar verification

No! The envelopes are for sending the document to the recipient for signature after uploading and preparing it for signatures. Aadhaar credits are for verifying recipient's identity via Aadhaar. Aadhaar credits need to be bought by clicking on the "Buy Aadhaar Credits" link on the dashboard. Since this feature is not relevant to non-Indian users, this link and all links related to Aadhaar verification will not be visible to non Indian users.

Premium features are –

  • Vault
  • Forward after signature
  • Bulk upload of recipients
  • Guided document
  • Selfie
  • OCR
  • Workflow

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and popular online payment platforms such as PayPal and BillDesk. This allows users to choose a convenient and secure payment option when subscribing to our app.

Yes, we prioritize the security of your payment information. We utilize industry-standard encryption and security protocols to ensure the confidentiality and integrity of your payment details. Our payment gateway complies with relevant industry standards and regulations to provide a secure payment experience.

We strive to provide transparent pricing and minimize additional fees. However, there may be certain fees associated with payment transactions, such as currency conversion fees or transaction processing fees imposed by the payment gateway or financial institutions. Please review our terms of service or contact our customer support team for specific details regarding any applicable fees.

If a payment fails or is declined, our system will typically notify you of the issue and provide instructions on how to resolve it. Common reasons for payment failures include insufficient funds, expired credit cards, or incorrect payment details. You will have an opportunity to update your payment information or choose an alternative payment method to ensure uninterrupted service.

No! you won't receive any refund for any unused envelopes or other credits unless there was a mistake in billing or something else agreed in writing. Please write to our support team if you have any specific claim to represent. We recommend reviewing our refund policy or contacting our customer support team for detailed information on the cancellation process and any applicable refund eligibility.

As a security measure, we do not store or have direct access to your credit card or payment information. We rely on secure payment gateways to handle payment processing. This ensures that your sensitive payment information is encrypted and securely transmitted without being stored on our servers.

No, there is no need to install any additional software or plugins to use our eSignature app. It operates entirely through a web-based interface, accessible from your browser or mobile app.

We prioritize the security and privacy of your documents and data. Our app employs industry-standard encryption protocols to secure data transmission and storage. We comply with applicable data protection regulations and have measures in place to protect your information. Please refer to our privacy policy or security documentation for more details on our security practices.

Yes, our eSignature app provides features for bulk sending or mass signing of documents. You can upload multiple documents or configure document templates to send to multiple recipients simultaneously. This streamlines the signing process, especially for scenarios involving large volumes of documents.

The duration for which signed documents are stored can vary based on your specific configuration or subscription plan. We generally retain signed documents for 3 months unless a different length of period is specifically requested via email to our support@ipapersign.com. We recommend and urge you to download your signed documents for your records.

We offer different subscription plans to accommodate various user needs. Our plans may include different features, document limits, and pricing options. Please visit our billing page or contact our sales team for detailed information on the available subscription plans.

The billing cycle for our app is typically monthly or annually, depending on the subscription plan you choose. Monthly billing cycles are charged monthly, while annual billing cycles are charged once a year. Please refer to our website or contact our sales team for specific details on the billing cycle for each subscription plan.

We aim to provide transparent pricing with no hidden charges. While we do not typically charge setup fees, please review the specific terms and conditions of your selected subscription plan for any applicable fees or charges.

You can contact our customer support team through various channels, such as email, phone, ticket or live chat. Visit our app's website or documentation to find the relevant contact information. Our support team is available to assist you with any questions, issues, or technical difficulties you may encounter.

Our customer support team operates during specific hours of the day. We generally are available from 9AM to 9PM IST. Please refer to our website or documentation for the exact hours of operation. In urgent cases, we may provide extended support or have a dedicated team available for immediate assistance.

Yes, we provide self-help resources, documentation, and a knowledge base on our app's website. These resources cover common issues, frequently asked questions, troubleshooting guides, and tips for maximizing the use of our eSignature app. They are available for you to access at any time.

Basic customer support is typically included with your subscription or usage of our app. However, depending on your specific needs and level of support required, we may offer premium support options or service-level agreements (SLAs) at an additional cost. Please consult our website or contact our sales team for more information. It is coming soon!

We strive to provide prompt responses to customer support inquiries. Our typical response time depends on the nature and complexity of the inquiry. For general inquiries, you can expect a response within 24 to 48 hours. For urgent or critical issues, we prioritize faster response times and provide immediate assistance whenever possible.

To create an account, simply visit our app's website or download the mobile app from the App Store or Google Play Store. Follow the registration process by providing the required information, such as your name, email address, and password. Once registered, you can log in and start using the app. Please review the user guide for more info.

Consult user guide.

Yes, our app allows you to customize the placement of signature fields on the document. You can drag and drop signature fields to the desired locations, resize them, and adjust their properties as needed.

To add additional fields or elements to the document, such as text boxes or checkboxes, navigate to the document editing section within the app. Select the desired field type and place it on the document. You can configure the properties and options for each field based on your specific requirements.

Yes, our app provides real-time tracking of document signing progress. You can access the status of each recipient, view timestamps for actions taken, and track the completion status of the signing process.

In the event of a dispute regarding the authenticity of an electronically signed document, our app provides a comprehensive audit trail that captures the entire signing process. This audit trail includes timestamps, IP addresses, Vault seals, selfies (if used)and user actions, serving as evidence to verify the validity and integrity of the signed document.

Yes, our app offers the ability to delegate signing authority to someone else on your behalf. This feature is particularly useful in situations where you are unavailable or require someone else to sign documents on your behalf.

Absolutely! Our app allows you to attach supporting documents or files alongside the main document for reference or additional information. This helps provide context and relevant materials to recipients during the signing process.

Yes, our app provides the flexibility to customize the signing order for multiple signers on a document. You can specify the sequence in which each signer should receive the document for signing.

Yes, our eSignature app has specific system requirements and browser compatibility. Please refer to our documentation or support resources for the recommended operating systems, browsers, and versions that are compatible with the app.

If the recipient is unable to access or open the document for signing, please check the following:

  1. Ensure that the recipient has a stable internet connection.
  2. Verify that the recipient has the necessary software or app required to open the document format (e.g., PDF reader).
  3. Ask the recipient to try accessing the document from a different device or browser.
  4. Try to clear the cache and history
  5. If the issue persists, please contact our customer support team for further assistance.

To track the progress of a document sent for signing, log in to your account and navigate to the relevant document. You will find real-time status updates, such as when the document was opened, signed, or any actions taken by the recipients. Additionally, you may receive email notifications regarding the document's status, in my portfolio and others portfolio.

In general, once a document has been sent for signing, it cannot be directly cancelled or revoked. However, if you have specific concerns or require assistance, please reach out to our customer support team, and we will do our best to assist you.

Once a document has been sent for signing, you may not be able to add additional recipients or make changes directly to the document. However, you can contact our customer support team to discuss your specific needs, and we will assist you in finding a suitable solution.

Our app provides storage options based on your subscription plan. There may be limits on the number of documents you can store or access simultaneously. Please refer to our documentation or contact our customer support team for detailed information about document storage limits.

Yes, our app allows customization of email reminders sent to recipients during the signing process. You can personalize the content, frequency, and timing of the email reminders to best suit your needs and ensure timely completion of document signing.

If you encounter an error while signing a document, we recommend trying the following troubleshooting steps:

  1. Refresh the page or app and attempt to sign the document again.
  2. Clear your browser cache and cookies, then restart the browser.
  3. Check your internet connection to ensure it is stable and functioning properly.
  4. If the issue persists, please reach out to our customer support team for further assistance.

If the document is not loading properly, please try the following troubleshooting steps:

  1. Refresh the page or app to see if the document loads correctly on the second attempt.
  2. Clear your browser cache and cookies, then restart the browser.
  3. Ensure that you have a stable internet connection. If using a mobile device, try switching from Wi-Fi to cellular data or vice versa.
  4. If the problem persists, please contact our customer support team for assistance.

If you are not receiving email notifications for document signing, please consider the following troubleshooting steps:

  1. Check your spam or junk email folder to see if the notifications have been filtered there.
  2. Make sure that the email address associated with your account is correct.
  3. Add our email address ([insert your email address]) to your email whitelist or contacts to ensure the notifications are not blocked.
  4. If the issue persists, please contact our customer support team for further assistance.

If the app is running slow, you can try the following troubleshooting steps to improve performance:

  1. Close unnecessary browser tabs or other applications running in the background.
  2. Clear your browser cache and cookies to free up resources.
  3. Make sure you have a stable and high-speed internet connection.
  4. Update your browser to the latest version, as outdated versions may experience compatibility issues.
  5. Check for viruses on the computer and other related issues that may be making your computer slow.
  6. Restart your device to clear any temporary performance issues.
  7. If the problem persists, please reach out to our customer support team for assistance.

If you forgot your password, you can reset it by following these steps:

  1. Go to the login page and click on the "Forgot Password" link.
  2. Enter the email address associated with your account.
  3. You will receive an email with instructions on how to reset your password.
  4. Follow the instructions in the email to set a new password for your account.
  5. If you encounter any issues during the password reset process, please contact our customer support team for assistance.

Yes, our app allows you to create reusable signature templates for frequently used signatures. You can save signature templates for different individuals or departments, making it quick and easy to apply consistent signatures across multiple documents.

Absolutely! Our app supports adding additional documents or attachments alongside the main document for signing. You can include supporting materials, disclosures, or terms and conditions that require the recipient's review and agreement.

Absolutely! Our app allows you to set document access restrictions and password protection. You can specify who has access to the document and require recipients to enter a password before they can open and view the document.

Yes, our app offers advanced search and retrieval features. You can search for specific documents based on keywords, sender names, date ranges, or other relevant criteria, making it easy to locate and retrieve documents when needed.

Yes, our app supports bulk sending for multiple recipients. You can upload a list of recipient emails or import contacts from external sources, making it efficient to send documents to multiple recipients simultaneously.

Yes, our app provides a dedicated mobile app for signing on smartphones and tablets. You can download the app from the App Store or Google Play Store, allowing for convenient access and signing on mobile devices.

Yes, our app allows you to download a copy of the signed document for your records. You can access and save the signed document in a secure and convenient manner.

Our app offers various subscription plans, each with its own document sending limits. The specific document sending limits depend on the plan you choose. Please refer to our documentation or contact our customer support for detailed information on the document sending limits.

Absolutely! Our app supports multiple signature types, including full signatures, initials, and more. You can choose the signature type that best suits your document's requirements and customize the signing experience accordingly.

Yes, our app supports customizable fields, allowing you to request additional information from signers. You can add fields such as text boxes to gather specific data alongside the signature.

Absolutely! Our app provides the option to send automated reminders to signers who haven't completed the document. You can schedule reminders at specific intervals to ensure timely completion of the signing process.

Absolutely! Our app supports document collaboration features. You can invite collaborators to review and add comments or annotations directly within the document, promoting collaboration and enabling stakeholders to provide feedback or suggestions.

Yes, we take the security of your personal information seriously. Our app implements robust security measures, such as encryption protocols and secure data transmission, to protect the confidentiality and integrity of your information.

To self-sign a document, simply upload the document to the app by clicking on "Send Doc' under "Self-Signing" menu, select the signature placement, and apply your electronic signature by clicking "Sign Now" and then once done, click on the three bars at the top right corner, then click "Send Document".

Yes, our app is designed to be mobile-friendly and supports signing documents on various devices, including smartphones and tablets. You can access and sign documents on the go, as long as you have an internet connection.

Absolutely! Our app enables you to send documents for signature to multiple recipients. You can track the progress of the signing process, send reminders, and receive notifications when the document is signed.

Yes, you can view and download invoices for your subscription payments. We provide an invoice history section within your account where you can access and download invoices for your records. This ensures transparency and facilitates financial management.

Our eSignature app is compatible with most modern internet browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest version of these browsers for the best user experience.

Our eSignature app supports various document formats, including PDF (Portable Document Format), Microsoft Word documents (.JPG, .PNG, .JPEG, .WEBP,.DOCX, .DOC, .PDF). You can upload and sign documents in the format that is most convenient for you.

While our eSignature app supports a wide range of document sizes, Overall file size supported is 3MB (+ 2MB attachments size), there may be limitations based on your subscription plan or the specific configuration of our app. Please consult our documentation or contact our customer support team for detailed information on document size limits.

Our app primarily operates in an online environment; however, We are working on giving an offline version and will update here soon.

Absolutely! Our app provides flexibility in setting up signing workflows. You can choose between sequential signing, where recipients sign in a specified order, or parallel signing, where recipients can sign simultaneously.

Yes, our app supports in-person signing options. You can utilize the app on tablets or mobile devices to facilitate face-to-face signing interactions with clients or stakeholders, capturing their signatures directly on the device.

Yes, our app is designed to comply with international data protection regulations, such as the General Data Protection Regulation (GDPR). We prioritize the security and privacy of your personal information and ensure that our data handling practices align with applicable laws and regulations.